The booking process was described as very straightforward by customers. They found it easy to make reservations for their pets to stay at the hotel.

Customers reported that their pets were well cared for and happy during their stay at the hotel. The staff was friendly and the check-in and collection processes went smoothly.

Customers praised the staff at the pet hotel, describing them as amazing and passionate about their work. They felt that their pets were being taken care of very well by the staff.

Overall, customers had a positive experience at the pet hotel and would recommend it to others. Despite some concerns about pricing, they felt that the care provided to their pets was top-notch and worth the cost.